e28's Privacy Policy

1 Definitions and Scope

The key terms used in this Policy are defined below:

• Personal Information: Any information that can directly or indirectly identify you — such as your name, mobile number, email address, device IP address, or financial transaction details.
• Processing: Any operation involving data, including collection, storage, use, transfer, or deletion.
• Third Party: Any person or organisation other than e28 that may access your information in specific circumstances.
• Services: All games, betting markets, payment facilities, and customer support activities available on the e28 casino platform.

This Policy applies equally to our website, mobile application, and services provided through any other channel. Accessing our platform means you have read the full terms of this Policy and agree to follow them.

2 What Information We Collect

e28 collects the following types of information to operate its services effectively:

2.1 Registration and Identity Information

We store the information you provide when creating an account — full name, date of birth, mobile number, email address, and password. For identity verification, national ID or passport details may be collected. This verification process is essential for preventing fraud and keeping accounts secure.

2.2 Financial Transaction Information

To process deposits and withdrawals, relevant details of your bKash, Nagad, Rocket, Upay, or bank account are handled. Full card numbers or bank PINs are never stored on e28's servers — only the reference number and amount remain in the log after a transaction is completed.

2.3 Usage and Technical Information

Your browser type, device operating system, IP address, session duration, pages visited, and click patterns are recorded automatically. This information is used to analyse platform performance and monitor security.

2.4 Communication Information

When you contact customer support via live chat or email, those conversations may be stored for quality improvement and dispute resolution purposes.

2.5 Cookies and Tracking Technologies

Our platform uses cookies to maintain your login state, remember your preferred language, and personalise your betting experience. You can manage cookies through your browser settings, though disabling some cookies may limit platform functionality.

3 Purpose of Data Use

e28 processes your information for the following specific purposes:

1. Account management: Completing registration, verifying login, and keeping your account secure.
2. Payment processing: Handling deposit and withdrawal requests and maintaining transaction history.
3. Fraud prevention: Detecting suspicious activity, preventing money laundering, and stopping the creation of multiple accounts.
4. Promotional communications: Sending bonuses, offers, and important updates based on your consent.
5. Service improvement: Analysing usage patterns to improve the platform experience.
6. Legal obligations: Meeting applicable laws, court orders, or lawful requests from government authorities.

We will not use your information beyond the purposes listed above. If your information needs to be used for a new purpose, you will be notified in advance and your consent will be obtained where required.

4 Disclosure and Sharing with Third Parties

e28 does not sell your personal information or provide it to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Payment Processors

Relevant financial information is shared with the respective payment service providers to process bKash, Nagad, Rocket, Upay, and bank transfers. These organisations are governed by their own privacy policies and use the information received solely to complete transactions.

4.2 Technology Service Providers

We use trusted technology partners for server hosting, data analysis, and security services. Contracts with these partners ensure they process data only according to our instructions and do not use it for their own purposes.

4.3 Legal Requirements

Information may be disclosed under a valid court order, a written request from an investigating authority, or the requirements of applicable law. In such cases, we will provide only the specific information requested, nothing more.

5 Data Security Measures

e28 maintains multiple layers of security following industry standards to protect your information:

• SSL/TLS Encryption: All data exchanged between our website and mobile app and your device is secured by SSL encryption.
• Secure password storage: Your password is stored using a strong hashing algorithm — no employee can view your password directly.
• Access controls: Only authorised staff can access limited data for specific work needs, and every access is recorded in a log.
• Regular security reviews: Internal audits are conducted regularly to identify security vulnerabilities in the platform.
• Two-step verification: OTP verification is available during account login to confirm identity.

That said, complete security for data transmitted over the internet cannot be guaranteed. We therefore recommend that you use a strong password, do not share your login details with anyone, and promptly notify us via 24/7 live chat or email if you notice any suspicious activity.

6 Data Retention Period

We retain your information only for as long as necessary or legally required:

• Data for active accounts is retained for as long as the account remains active.
• Financial transaction records are kept for a defined period after account closure or deletion, as required by legal obligations.
• Customer support conversations are generally retained for up to 12 months after the last contact.
• If a dispute or legal claim is pending, the relevant data is kept until the matter is resolved.

After the defined period, data is securely deleted or anonymised.

7 Your Rights

As an e28 user, you have the following rights over your personal information:

7.1 Right of Access and Correction

You have the right to view the information stored in your account at any time and to request correction of any inaccurate data. Many details can be updated directly through your account settings.

7.2 Right to Deletion

In certain circumstances, you may request deletion of your account and removal of your personal information. However, some data may need to be retained for a defined period due to legal obligations.

7.3 Right to Object to Processing

You can stop promotional communications at any time and object to the processing of your data for specific purposes.

7.4 Right to Data Portability

You may request a copy of your account and transaction data in a structured format.

To exercise any of the above rights, contact our support team. We provide 24/7 support in both Bengali and English.

8 Protection of Minors' Data

All e28 services are strictly for persons aged 21 and above. We do not knowingly collect information from anyone under 21. Date of birth is verified at registration and identity documents may be required to confirm age if needed. If we become aware that data of a minor has been collected, the relevant account will be closed immediately and the data deleted.

To learn more about our commitment to responsible gaming, read our Responsible Gaming policy, which covers details on setting limits and self-exclusion.

9 International Data Transfers

e28's servers and technology infrastructure may be located in Bangladesh and abroad. If your data needs to be transferred to or stored in another country, we ensure that:

• The destination country has adequate data protection measures in place.
• The data protection obligations are clearly stated in a written agreement with the receiving organisation.
• Encryption is used during data transfer.

10 Policy Changes and Updates

We may update this privacy policy from time to time. For significant changes, you will be notified via email or through the platform. The date of each update will be noted at the bottom of the page.

Continued use of the platform after a policy change means you have accepted the revised policy. If you do not agree with any change, you have the right to stop using the service and request account closure.

If you have any questions or comments about this Policy, contact our support team — email: [email protected]. For more general information about our site, visit the About Us page.

Last updated: January 2025